Realcomp Add-Edit Photo Updates

Photo Uploads: Photo issues continue to be our top priority. If you are experiencing photo upload issues, we can assist you. Please email your photos to Realcomp at support@realcomp.com and we will upload them for you. Please be sure to include the MLS # and the address.

Depending on the size of and number of your photos, you may not be able to email them to us in a single email. Alternative options for sending photos to us may include sharing through a non-password protected cloud-based drive (i.e., One Drive, Google Drive, Dropbox, etc.) We will work with you to obtain your photos and get them uploaded as quickly as possible.

Photo Sync: If you experience the occurrence of photos that have been uploaded to or deleted from Add-Edit that are not showing up correctly in RCO3®, please email us support@realcomp.com.

We are working to make sure the photos are automatically synced. Until they are, we will take manual steps to ensure the photos from Add-Edit are replicated in RCO3®. Please note: It can take up to 10 minutes for the process to completely transfer photos from Add/Edit to RCO3®.

Reordering Photos: After photos are uploaded, you can change the order by clicking on the 4-pointed arrow and then dragging the image to the desired location on the Upload Photos page.

Accepted Photo file types: JPG, JPEG, and PNG

File sizes: larger file sizes may take longer to load, especially based on your available bandwidth and Internet speeds.

Open House/Broker Open: If an open house/broker open has been scheduled, please remove the scheduled event prior to changing your listing to a pending or other off-market status.